Sometimes we are reluctant to have them because:

• Personal insecurities.
• Afraid of people reaction.
• Fear of damaging our relationships.
• Not having the tools to convey a message effectively.

Here are some guidelines to make easier having a difficult conversation:

1. Prepare ahead of time.
   1. Plan and map the different ways the conversation may go.
   2. Practice key points, voice intonation, and replies to different reactions.
2. Create a safe environment.
   1. Make sure you pick a place that presents itself as neutral, open and private so people feel free to express in an adequate way.
   2. Make sure that confidentiality can be guaranteed.
3. Remember to listen.
   1. Don´t get over focused on what you want to say. Listen and try really understand the other side of the story.
   2. Do not make assumptions. Ask questions to understand.
4. Consider including a 3rd person.
   1. Maybe someone impartial that can bring a 3rd perspective.
   2. Maybe someone that makes both parties more comfortable.
5. Make sure everything is clear.
   1. When it is over you got to be certain everything is clear, and that everyone is on the same page.
   2. Ask questions if its not the case.
6. Confirm “What is next?”
   1. Make sure parties are align on what are the next steps after the meeting.
   2. Most likely you are trying to resolve an issue, so make sure tangible actions will happen seeking a solution.
   3. Consider using a calendar.
7. Make follow up.
   1. Never leave it as a “one shot” conversation. Follow up, and make sure everything is heading in the right direction.

Most problems can be solved by having a friendly, healthy, and polite conversation.

It is always better to prevent than to cure., therefore difficult conversations should happen as soon as possible.